Caught in the Leadership Paradox: Insight from Admiral Rickover
Recent scandals at the U.S. Department of Veterans Affairs (VA) and General Motors (GM) have struck a chord with the media and the American people because they represent the worst in bureaucracies-where the lives of individuals seem to get lost in the bureaucratic woods. In the case of the VA, lying about wait times blocked pathways for care and potentially resulted in the early deaths of some veterans. In the case of GM, the bureaucracy put horse blinders on its employees so that they couldn't recognize the safety significance of ignition switch problems linked to at least 13 deaths.