PowerLabs, Paragon, and the Parts Quality Initiative

I still clearly remember a day in 2005. I was sitting at my desk when my boss at the time, Roosevelt Groves (then supply director of operations at Exelon), called me into his office with a select group and announced that we needed to figure out this “parts issue thing.”

Why was this “thing” such a pressing issue that it required an impromptu meeting? It was because manufacturing defects were having a significant impact on Exelon’s reliability. And this problem was well out of our direct control.